FOR THE HEALTH AND SAFETY OF OUR TEAM WE WILL BE WORKING FROM HOME DUE TO THE CURRENT COVID-19 OUTBREAK THIS WILL MEAN THAT ORDERS PLACED FROM THE 1ST APRIL 2020 MAY TAKE LONGER TO DISPATCH.
We aim to dispatch all orders within 1-2 days with express shipping, however during this time orders may take between 2-5 days to dispatch (depending on volume) as we try to ensure you receive your orders in a timely manner while also maintaining the highest standard of health, hygiene and social distancing in line with current government guidelines.
We use Royal Mail who currently are operating as usual with no additional delays at present. As the situation is rapidly changing we will keep all customers updated with any revised shipping timelines.
Please contact us, where we are working from home should you have any other queries at firstname.lastname@example.org
Thank you for your continued support and patience at this time.
UK Delivery - Complimentary express UK shipping on all orders over £250, a signature is required upon receipt (1-3 working days via Royal Mail signed ). During high volume times of sales and promotions shipping may take a little longer. All Orders under £250..00 for UK delivery are charged at £3.95 (1-3 days via Royal Mail tracked)
International Delivery – Complimentary shipping on all orders over £250 (via Royal Mail trackable airmail). All Orders under £250 for international delivery are charged at £10.00. How long the shipment takes will depend on the destination. Usually taking between 5-15 working days. We can not guarantee shipping times, please contact us at email@example.com for more information.
We can not be held responsible for any shipping delays or lost parcels caused by the carrier or the destinations customs department.
Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.
Please be aware that no refunds are accepted on any monogrammed products.